Welcome to Operavo.io (“Operavo,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, AI-powered communication tools, software, and related services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with Operavo, we may collect:

  • Name
  • Email address
  • Phone number
  • Business name
  • Billing information
  • Account login information

Communication Data

Our platform may process:

  • Phone calls
  • SMS messages
  • Emails
  • Chat conversations
  • Appointment scheduling data

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Usage activity
  • Cookies and analytics data

2. How We Use Information

We use collected information to:

  • Provide and improve our services
  • Operate AI-powered communication systems
  • Schedule appointments and automate workflows
  • Process payments and subscriptions
  • Respond to support requests
  • Improve platform performance and reliability
  • Prevent fraud, abuse, or unauthorized activity
  • Comply with legal obligations

3. AI and Automated Processing

Operavo provides AI-powered communication and automation tools. By using our services, you understand that certain interactions may be processed using artificial intelligence technologies, including automated voice, text, and workflow systems.

AI-generated responses may not always be accurate, complete, or suitable for every situation. Users are responsible for reviewing and monitoring communications generated through the platform.

4. Data Sharing

We do not sell your personal information.

We may share information with trusted third-party providers that help us operate our services, including:

  • Payment processors
  • Hosting providers
  • Analytics providers
  • CRM and communication platforms
  • AI and automation infrastructure providers

Information may also be disclosed if required by law or to protect our legal rights.

5. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Maintain business operations
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account and associated data by contacting us.

6. Security

We implement reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, or disclosure.

However, no online platform or transmission method can be guaranteed to be completely secure.

7. Cookies and Analytics

Operavo may use cookies, analytics tools, and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Enhance user experience
  • Measure marketing performance

You may disable cookies through your browser settings.

8. Third-Party Services

Our website and platform may contain integrations or links to third-party services. We are not responsible for the privacy practices, policies, or content of third-party platforms.

9. User Responsibilities

Users are responsible for:

  • Maintaining the confidentiality of account credentials
  • Ensuring compliance with applicable laws and regulations
  • Obtaining any necessary consent for communications processed through the platform

10. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect information from children.

11. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Accessing your data
  • Correcting inaccurate information
  • Requesting deletion
  • Objecting to certain processing activities

To make a request, contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

13. Contact Information

For questions regarding this Privacy Policy or our data practices, contact:

Operavo
Website: Operavo.io
Email: support@operavo.io

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