Welcome to Operavo.io (“Operavo,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, AI-powered communication platform, software, services, and related tools.

By accessing or using Operavo, you agree to be bound by these Terms.

1. Services

Operavo provides AI-powered communication, automation, scheduling, customer interaction, and business workflow services designed to assist businesses in managing customer communications and operational processes.

Services may include:

  • AI voice receptionists
  • AI chat systems
  • Automated scheduling
  • SMS and email automation
  • Workflow automation
  • CRM-related integrations
  • Customer communication tools

2. Eligibility

You must be at least 18 years old to use our services. By using Operavo, you represent that you have the authority to enter into these Terms on behalf of yourself or your business.

3. Account Responsibilities

Users are responsible for:

  • Maintaining account security
  • Keeping login credentials confidential
  • Providing accurate information
  • Monitoring communications generated through the platform
  • Ensuring lawful use of the services

You are responsible for all activity associated with your account.

4. AI-Generated Communications

Operavo utilizes artificial intelligence and automated systems to assist with communications and workflows.

You understand and agree that:

  • AI-generated responses may not always be accurate
  • Automated systems may occasionally produce errors or unintended outputs
  • Human review may be necessary for important communications
  • Operavo is not responsible for decisions made solely based on AI-generated content

Users remain fully responsible for communications sent through the platform.

5. Acceptable Use

You agree not to use Operavo for:

  • Illegal activities
  • Fraudulent or deceptive conduct
  • Spam or unauthorized marketing
  • Harassment or abusive behavior
  • Violations of privacy laws or communication regulations
  • Distribution of malicious software or harmful content

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Payments and Billing

Certain services may require paid subscriptions or usage-based billing.

By purchasing services, you agree:

  • To provide valid payment information
  • That fees may recur automatically unless canceled
  • That pricing may change with notice
  • That unpaid balances may result in suspension or termination

Unless otherwise stated, fees are non-refundable.

7. Third-Party Services

Operavo may integrate with third-party services, platforms, or providers. We are not responsible for:

  • Third-party outages
  • External platform policies
  • Data handling by third parties
  • Service interruptions outside our control

Use of third-party services may also be subject to their own terms and policies.

8. Intellectual Property

All content, branding, software, logos, designs, and materials provided by Operavo remain the property of Operavo or its licensors.

Users may not:

  • Copy
  • Resell
  • Reverse engineer
  • Distribute
  • Modify

any part of the platform without written permission.

9. Disclaimer of Warranties

Operavo and its services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee:

  • Uninterrupted availability
  • Error-free performance
  • Specific business outcomes
  • Increased revenue or lead generation
  • Compatibility with all systems or workflows

10. Limitation of Liability

To the maximum extent permitted by law, Operavo shall not be liable for:

  • Indirect damages
  • Lost profits
  • Business interruption
  • Data loss
  • Missed opportunities
  • Reliance on AI-generated outputs

Our total liability shall not exceed the amount paid by the user to Operavo during the previous 3 months of service.

11. Indemnification

You agree to defend, indemnify, and hold harmless Operavo and its affiliates from claims, damages, liabilities, and expenses arising from:

  • Your use of the services
  • Your communications
  • Violations of law
  • Violations of these Terms

12. Termination

We reserve the right to suspend or terminate access to the platform at any time for violations of these Terms or misuse of the services.

Users may cancel their services at any time, subject to applicable billing commitments.

13. Changes to Terms

We may update these Terms periodically. Continued use of the services after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

15. Contact Information

For questions regarding these Terms, contact:

Operavo
Website: Operavo.io
Email: support@operavo.io

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